Droga & co. Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information when operating the Well Traveller Website (www.welltraveller.com.au) (“Site”)

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The WT Website’s cookie policy.

By providing information to us, either by registering, creating an account, sending enquiries or using this Site, you agree to this Privacy Policy.

Personal Information is information that identifies an individual. By way of example, we use Personal Information such as your name and email addresses if you are an individual wishing to make an enquiry for a wellness travel listing. We also may collect your name, phone number or other contact detail if you are a wellness travel operator who registers an account with us.

This Personal Information is obtained in many ways including emails, subscription forms, written correspondence, promotions, by telephone via our website, social media platforms we use and from third parties. We operate within the auspices of this Privacy Policy, however, we can’t guarantee the efficacy or compliance of any website links or policies of authorised third parties including how they operate their cookie policy.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We generally collect Personal Information to allow you to arrange a booking enquiry, book a product or service, enter our competitions, or assist a wellness travel operator to liaise with you. By providing your name and email address they can contact you to arrange a booking or answer any questions you have. We also collect Personal Information to provide you with updates regarding any booking or purchase you make. We use third party provider mailchimp for storing competition data and newsletter sign up information.

Finally, Personal Information is used to ensure that activity on the site is compliant with relevant laws and to make changes to our website when needed.

We may also create anonymous data by scrambling and aggregating Personal Information in a way that no longer identifies you for the purpose of data analysis. This information may be provided to third parties for marketing purposes but remains entirely anonymous and we may not re-engineer your information in any way that could subsequently make you identifiable.

Your Personal Information may be disclosed in a number of circumstances including the following:

1. To third parties where you consent to the use or disclosure, including on any social media accounts or promotions; and
2. Where required or authorised by law.
3. To Wellness Travel Operators if you’ve elected to contact them.
4. To Third party contracted services providers such as professional advisors and IT contractors.

We do our best to ensure your Personal Information is stored in a manner that reasonably protects it from misuse, loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Droga & co. Pty Ltd will not charge any fee for your access request.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This website uses cookies in order to offer you the most relevant information. Please accept cookies for optimal performance.

This Policy may change from time to time and is available on our Site.

If you have any queries or complaints about our Privacy Policy please contact us at hello@welltraveller.com.au